Coronavirus (COVID-19): Passenger Guidance

Updated: 11th  July 2020

The UK Government is advising against the use of public transport – buses and trains – especially in rush hour. Private-hire vehicles are seen as a better alternative mode of transport in these circumstances. 

Our mission has always been to keep our towns and cities moving safely and efficiently. We are implementing additional safeguarding measures to protect you, other passengers and your driver.

Here for you 24/7

You can rely on Needacab Taxis to help you move around at any time of day or night. 

Responsible journeys

Anyone showing symptoms associated with COVID-19 are urged to stay at home and not take any journeys. Follow the latest Welsh Government advice for guidance on your essential journeys.

Responsible passengers

Wash your hands

The Government is encouraging you to wash your hands before travelling and afterwards, and carry your own hand sanitiser at all times using it before and after each journey.

Sit in the back

To maximise social distancing in an enclosed space all passengers should sit in the rear seats of the vehicle. Preferably on the left if you are travelling alone where possible.

Wear a face covering

We recommend and urge passengers to wear face coverings. Wearing face coverings is not mandatory, but the UK Government is recommending people in the UK wear face coverings in situations where social distancing is not possible.

Open a window

During a journey, feel free to open the window or ask for it to be opened if it’s electronic and controlled by the driver.

Take your belongings

Remember to remove all waste and belongings from the vehicle at the end of your journey.

Responsible Driver Partners

We are making face coverings available to all Driver Partners.

Protective screens

We are test-driving in-vehicle protective screens to help keep Driver Partners and passengers separated.

Vehicle hygiene & ventilation

Driver Partners continue to keep their vehicles clean inside and out, plus ensure there is sufficient ventilation during journeys.

Contactless payment

To avoid you having to handle cash at the end of your journey, we have contactless payment options available for all journeys using AirPay or our mobile app.


Many of the journeys involve the delivery of items all of which are left at the door to minimise contact.